The Role
We are looking for volunteers to work on an exciting early-stage project that will help shape the future of our organisation and has the possibility to impact IT Service Management across the charity sector. It is an ideal role for somebody with a wealth of knowledge who wants to find a way to leverage that for positive social change.
Accountabilities:
- Subject Matter Expert on IT Service Management and ITIL to inform charities on best practice
- Consulting on requirements to understand the current state of Service Management in the charity sector
- Tailor an ITIL implementation framework focused on practice areas relevant to charity requirements
- Document Value Chains in the charity sector common to certain archetypes
- Advocate for ITSM best practice adoption to gain support for our solutions and engage pilot organisations
One person is not expected to cover all of the above but will be part of a team. Volunteers often work in a role-sharing capacity with like-minded professionals. This brings the value of collaboration and ensures volunteers balance personal time commitments without impacting delivery schedules. There are no set hours, and individual responsibilities/availability can be discussed as part of project planning and role-share options.
All ITfG volunteer roles are remote and open to applications from any location.
The person
Before any skills requirements, we seek people who share our principles. This role is particularly concerned with contributing social value, open knowledge sharing, being business-led and taking a practical standards-first approach.
As a volunteer community there it is little hierarchy, so candidates must be:
- Self-organising
- Comfortable sharing work with peers
- Proactive in taking responsibility and providing solutions
- Flexible in taking on whatever needs to be done
Charity sector experience is valuable, but we value a mix of influences and welcome experts from all backgrounds.
The same is true for ITSM expertise, where we need a broad set of capabilities across the team. One or more of the following skills is required at a level of design and successful implementation:
- General Service Management
- Service Desk
- Request Fulfilment
- Problem Management
- Incident Management
- Knowledge Management
- Service Asset and Configuration Management
- Change Management
- Transition Management
- Implementation of IT Service Management Frameworks
Desirable Skills:
- ITIL Expert
- SIAM Experience
- Managed Service Provider experience
- Consulting Experience
- Agile ways of working
- Automation
